Terms & Conditions
Welcome to Cartomirro
By accessing or using our website (www.cartomirro.com) or purchasing any products from Cartomirro, you agree to comply with and be bound by these Terms of Use. These terms are designed to ensure a safe, transparent, and positive experience for both you and your beloved pets.
If you do not agree with any part of these terms, please refrain from using our site or purchasing our products.
Who we are
Cartomirro Australia Pty Ltd designs, manufactures and sells toys and enrichment products for a variety of pets, including dogs, cats, birds, reptiles, rabbits, hamsters, and other small animals.
Our ABN and relevant regulatory registrations are available upon request.
Use of our website
By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree not to:
Use the website for unlawful purposes
Attempt to hack, damage or interfere with the website’s operation
Misuse content, images or intellectual property belonging to Cartomirro
Place false or fraudulent orders
Product information
We strive to provide accurate product descriptions, dimensions, materials and usage guidelines. However, variations may occur, especially in handcrafted or natural material items.
Suitability disclaimer:
While Cartomirro designs toys with specific species and behaviours in mind, it remains the customer’s responsibility to select appropriate products based on their pet’s individual size, strength, temperament and medical conditions. Supervised play is always recommended.
Pricing and payment
All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. We reserve the right to adjust prices without notice.
Payments are securely processed via trusted third-party gateways. We do not store or directly handle your payment card information.
Shipping and delivery
We offer domestic shipping across Australia and selected international destinations. Shipping times and fees will be clearly communicated during checkout. While we strive to meet estimated delivery dates, delays caused by carriers or external factors are beyond our control.
Full shipping and returns information can be found on our [Shipping & Returns] page.
Returns and refunds
If you are not satisfied with a purchase, please refer to our [Returns Policy]. We comply with Australian Consumer Law and will offer remedies including repair, replacement or refund in cases of faulty goods.
Change-of-mind returns are accepted under specific conditions outlined in our policy.
Intellectual property
All content on the Cartomirro website — including product designs, photos, logos and written descriptions — is the property of Cartomirro Australia Pty Ltd and protected by Australian and international copyright laws. Unauthorised use or reproduction is strictly prohibited.
Limitation of liability
Cartomirro will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount paid for the product in question.
Pets’ behaviour and responses can be unpredictable; owners must supervise toy use and exercise reasonable judgment.
Changes to these terms
We may update these Terms of Use periodically to reflect changes in our operations, products, or relevant laws. Your continued use of the site constitutes acceptance of any updates.
Governing law
These Terms are governed by the laws of South Australia. Any disputes shall be resolved in the courts of Adelaide, South Australia.
Contact us
For any questions or concerns regarding these Terms, please contact:
Cartomirro Australia Pty Ltd
Address: 19 South Terrace, Adelaide SA 5000, Australia
Phone: +61 8 7099 1228
Email: support@cartomirro.com