Privacy Policy
Your privacy — our responsibility
At Cartomirro, we understand that when you share information with us, you place your trust in our ability to protect it. Whether you are a first-time visitor or a long-standing customer, we treat your personal data with the utmost care, transparency, and respect.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us — whether online or offline.
What information we collect
We gather data to provide better services, improve your experience, and fulfil legal requirements. The types of personal information we may collect include:
Contact details: name, email address, phone number, and postal address
Purchase history: products you’ve ordered, returns, and inquiries
Payment information: processed securely via third-party payment gateways; Cartomirro does not store your payment details
Technical data: IP address, browser type, device type, and browsing patterns on our website
Pet details (optional): information about your pet(s) if shared voluntarily (e.g., species, size, preferences)
How we use your information
Your information allows us to:
Process and deliver your orders efficiently
Personalise your shopping experience based on previous purchases and preferences
Communicate important updates, promotions or product launches (only with your consent)
Analyse website performance to enhance usability
Comply with Australian consumer and privacy laws
Cookies and tracking technology
We use cookies and similar tools to understand how visitors interact with our website. This helps us improve functionality and tailor content. You can control cookie settings through your browser at any time. Rejecting cookies may affect certain site features but will not prevent basic access.
Third-party services
Cartomirro partners with trusted third parties for payment processing, marketing, shipping and website analytics. We only share the necessary data required for them to perform their services. These providers are contractually obligated to protect your information and comply with the Australian Privacy Act 1988 (Cth).
Your data rights
Under the Australian Privacy Principles, you have the right to:
Access the personal data we hold about you
Request corrections to any inaccuracies
Withdraw consent for marketing communications at any time
Request deletion of your data where legally permissible
To exercise these rights, please contact us at privacy@cartomirro.com.
Data security
We implement robust physical, electronic and managerial procedures to safeguard your data. These include secure servers, SSL encryption, and restricted access protocols. While we take all reasonable steps to protect your information, no transmission over the internet is entirely secure, and users share data at their own risk.
Children’s privacy
Our website is intended for users aged 18 and above. We do not knowingly collect personal information from minors. Parents or guardians who believe their child’s data has been submitted inadvertently should contact us immediately.
International users
Although Cartomirro operates primarily in Australia, customers from other countries may use our services. By doing so, you consent to your data being processed and stored according to Australian privacy regulations.
Policy updates
We may update this Privacy Policy periodically to reflect changes in legislation or our business practices. Significant changes will be communicated on our website. Continued use of our site and services constitutes acceptance of any updates.
Contact us
For any questions or concerns about this Privacy Policy or your data, please reach out:
Cartomirro Australia Pty Ltd
Address: 19 South Terrace, Adelaide SA 5000, Australia
Phone: +61 8 7099 1228
Email: privacy@cartomirro.com